West Tech Services

"We", "Us", "Our": Refers to West Tech Services, the technology services business operated by Ngakora Beal as a sole trader in New Zealand.

"You", "Your", "Client": Refers to the individual, household, or entity engaging West Tech Services for the provision of Services.

"Services": Refers to the range of technology support, installation, repair, setup, troubleshooting, and related services offered by Us, as generally described on Our website or detailed in a specific Quote.

"Agreement": Refers to these Terms & Conditions, together with any specific Quote, Service Authorization Form, or invoice provided by Us.

"Site": Refers to the location where Services are performed, which may be Your home, Your business premises, or another location designated by You and agreed by Us.

"Device": Refers to any electronic hardware that is the subject of the Services, including but not limited to computers, mobile phones, tablets, televisions, routers, printers, or PC components.

"Parts": Refers to any hardware components, modules, or accessories supplied either by Us or by You as part of the Services.

By requesting, booking, or accepting Services from West Tech Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you do not agree with these terms, please do not use our Services.

These T&Cs apply to all Services We provide unless We explicitly agree otherwise in a signed written document.

We offer a range of technology services as detailed on our website.

This includes, but is not limited to:

• On-site installations and setups (e.g., TV wall mounting, Starlink setup, Wi-Fi networks, smart home devices).
• Device repairs (e.g., phone screen/battery replacement, PC hardware issues).
• Device setups and data transfers.
• Custom PC building (labour only).
• General troubleshooting and technical support.

Services are performed with reasonable care and skill.

Specific limitations (e.g., no roof installations for Starlink) are detailed on our website.

Booking: Bookings can be requested via our website, phone, or email and are confirmed by Us, subject to availability.

Service Area: Our primary service area is the Grey District. We also provide on-site services to other locations on the West Coast, including Westport and Reefton, subject to availability.

Travel Costs: There are no travel costs for any on-site service performed within our specified service areas.

Scheduling: Appointment times are estimates. We will endeavour to contact You as soon as reasonably possible if a significant delay is anticipated.

Pricing: Prices for standard services are listed on our website. For non-standard work or diagnostics, we will provide a Quote before commencing substantive work.

We will seek your approval before proceeding with any work that exceeds the initial Quote.

Payment Terms: Payment is due in full upon completion of the Services. For on-site work, payment is required before our technician leaves Your Site. For workshop services, payment is required upon collection of Your Device.

We reserve the right to retain Devices until full payment has been received.

Accepted Methods: We currently accept payment via Cash and Direct Bank Transfer.

GST: West Tech Services is currently not registered for Goods and Services Tax (GST). Therefore, GST is not included in Our prices.

If You need to cancel or reschedule, please provide at least 24 hours' notice.

Cancellations with less notice or failure to be present for a scheduled on-site visit may incur a cancellation fee equivalent to our minimum service charge.

Accurate Information & Access: You must provide accurate information about the issue and safe, unobstructed access to the Site and Devices, including any necessary login credentials.

Safe Environment: For on-site work, You are responsible for ensuring the environment is safe and free from hazards, in accordance with the Health and Safety at Work Act (HSWA) 2015. We reserve the right to refuse service if a site is deemed unsafe.

Software Licensing: You warrant that you hold valid licenses for all software on your devices. We will not install unlicensed software.

Data Backup (CRITICAL OBLIGATION): It is Your sole and absolute responsibility to back up all software, data, documents, photos, and any other files on Your Device(s) before any Service commences. Technology services carry an inherent risk of data loss. West Tech Services accepts no liability whatsoever for any loss, corruption, or alteration of data, regardless of the cause. We strongly recommend you have a complete and recent backup before engaging our services.

We are not liable for pre-existing conditions or faults in Your Device.

Services do not include major structural work or tasks legally requiring a registered electrician.

Our liability for accidental damage to your property caused by our negligence is limited to the cost of repair or replacement, subject to the maximum liability cap in Section 10.

We stand by the quality of our work and parts, in accordance with the Consumer Guarantees Act 1993 (CGA) and the terms below.

Labour Warranty: We provide a 90-day warranty on our labour for the specific service or repair performed. This covers the workmanship of the service provided. It does not cover new or different faults that may arise.

Parts Warranty: We provide a 6-month warranty on new Parts supplied and installed by Us. This covers manufacturing defects in the Part itself.

CGA Guarantees: Our warranties are provided in addition to your rights under the Consumer Guarantees Act 1993.

Warranty Exclusions: All warranties are void if the issue arises from:

• Software issues, viruses, or malware not directly introduced by Us.
• Misuse, neglect, liquid damage, power surges, or physical damage caused by You or a third party.
• Modifications or attempted repairs performed by anyone other than West Tech Services after our service.
• Normal wear and tear.

Consumers: If you are a consumer under the CGA, nothing in this Agreement limits your statutory rights.

Business Clients: If you are acquiring our Services for business purposes, you agree that the provisions of the CGA do not apply, and our liability is limited as set out in this Agreement.

Data Loss: As stated in Clause 7, we are not liable for any loss or corruption of data.

Maximum Liability: To the extent permitted by law, our total liability for any claim shall not exceed the total amount paid by you for the specific Service that gave rise to the claim.

We collect and manage your personal information in accordance with our Privacy Policy and the Privacy Act 2020. Our full Privacy Policy is available on our website and forms part of this Agreement. You can download it here: Download Privacy Policy

We comply with our duties under the Health and Safety at Work Act 2015. As per Clause 7, you are responsible for ensuring your site is safe for our technicians.

If you have any concerns, please contact us directly. We are committed to resolving any issues fairly and in good faith.

If a resolution cannot be reached, the Disputes Tribunal of New Zealand may be an available option.

You may terminate this Agreement at any time, subject to payment for services already rendered and any applicable cancellation fees.

We reserve the right to terminate Services if you breach these terms, fail to make payment, or engage in abusive behaviour.

This Agreement is governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.

We reserve the right to modify these T&Cs at any time. The updated version will be posted on our website. The terms in effect at the time of your booking will apply to that service.

Business Name: West Tech Services

Operator: Ngakora Beal (Sole Trader)

Phone: 022 680 1354

Email: contact@westtechservices.com

Website: https://westtechservices.com/